about lee bank

security

Security is a priority at Lee Bank and we are committed to protecting the security and confidentiality of your information.

Internet Security

Information that you send us is scrambled. This technology, called Secure Socket Layers (SSL), protects information you submit or receive through our site. We have established user code and password controls to protect the information you submit or receive from our site.

Fraudulent Web Sites

Verify the authenticity of a web site. Be alert for copycat sites that use a name that is similar to that of a reputable business. The intent is to lure you into clicking onto the copycat site and giving your personal information, including your account number and password. Make sure you know whom you are dealing with over the Internet.

Firewalls

Lee Bank uses firewalls to help limit entry by anyone without proper authorization. A firewall is a security mechanism that regulates the data going in and out of a network. It is a commonly used, specialized computer which acts as a shield against data going in or out of a network. It checks to make sure that communications only occur between approved individuals.

Links

Lee Bank is not responsible for the content of third party sites linked from this site, nor does it guarantee the products or services offered on third party sites. You should review the privacy statement of a Web site before you provide personal or confidential information.

Cookies

Lee Bank may collect and store information about your visit to this Web site. To collect this information, our web server may write a "cookie", which is a small file, to your hard drive. Our Web site may use "cookies" in order to provide a better experience and make your repeated interaction with our services easier. We do not collect personal information without your knowledge and permission, nor do we resell or distribute any site visitor data.

Electronic Mail

You can communicate with the bank through the use of Electronic Mail (e-mail). You cannot use e-mail to initiate transactions on your account(s). Lee Bank will be deemed to have received your e-mail on the business day following transmission. Lee Bank agrees to respond within a reasonable time. Any e-mail sent to you by Lee Bank shall be considered received within (3) business days from the date sent, regardless of whether or not you review your e-mail within that time.

You should not use e-mail if you need to communicate with Lee Bank immediately.

For example, if you need to report a lost or stolen Debit or ATM card, if you need to report an unauthorized transaction from one of your accounts, or if you need to stop payment on a check, call our toll-free number (800) 843-4100.

Visitors to our site may elect to provide us with personal information via e-mail or online registration forms. This information is used internally, as appropriate, to handle the sender's request. It is not disseminated or sold to other organizations.

System Requirements and Browsers

Security on the Internet begins with your browser. We recommend Internet Explorer 4.0 or higher or Netscape Communicator 4.5 or higher. Your screen resolution should be set to 800 x 600 resolution. Our Online Banking program requires a browser that supports 128-bit encryption.

Please read our Privacy Policy for additional information.

ID Protection

If you notice that your personal information may have been compromised, taking certain steps quickly can minimize the potential for the theft of your identity. It is important to act quickly to protect your credit rating and reduce your risk of loss.

Lost or Stolen Debit/ATM Card

Notify Lee Bank immediately by calling (413) 243-0117 or toll-free at (800) 843-4100 or by visiting your local branch to report the loss or theft of your Debit MasterCard or ATM card.

For assistance during non-banking hours, call (413) 243-0117 or toll-free (800) 843-4100 and follow the instructions to be directly connected to the Bank Card Security Department.

Notify all of the participating merchants with whom you have set up automatic bill payments. Once Lee Bank issues you a new card, you will need to reestablish automatic bill payments with your new card at the participating merchants.

Your liability under federal law for unauthorized use of your Debit or ATM Card depends on how quickly you report the loss. If you report a Debit or ATM Card missing before it is used without your permission, MasterCard cannot hold you responsible for any unauthorized transfers. If unauthorized use occurs before you report it, your liability under federal law depends on how quickly you report the loss.

If unauthorized transactions appear on your bank statement, report them to Lee Bank as quickly as possible.

Identity Theft

If you suspect you are a victim of identity theft:

1. File a police report with your local police department.
2. Call the Federal Trade Commission (FTC) Identity Theft Hotline at (877) ID-THEFT or visit www.consumer.gov/idtheft.
3. Call Experian, the consumer reporting agency used by Lee Bank at (888) EXPERIAN or (888) 397-3742 and place an initial fraud alert on your credit reports. This alert will stop someone from opening new credit accounts in your name. Experian will automatically contact other nationwide consumer reporting companies.
4. Notify Lee Bank by calling (413) 243-0117 or toll-free (800) 843-4100 or by visiting your local branch.
5. Depending on the type of fraud that has been committed, additional steps may need to be taken.

Check Fraud

Notify Lee Bank immediately by calling (413) 243-0117 or toll-free (800) 843-4100 or by visiting your local branch if:

1. Your checks are lost or stolen.
2. You do not receive your Lee Bank statement.
3. You see check transactions on your bank statement or Online Banking account history that you did not write.

How to Prevent Identity Fraud

1. Protect your Social Security Number.
2. Do not carry your Social Security Card with you.
3. Shred anything containing your Social Security Number, account numbers, or any other important numbers (statements, checks, credit card applications, financial documents, etc.).
4. Review monthly statements promptly and monitor accounts regularly.
5. Save receipts and compare with statement activity.
6. Make sure your driver’s license number is not your Social Security Number.
7. Check credit report annually (free).
8. Never share passwords; do not keep them in your wallet, purse, desk, etc.
9. Change passwords frequently; use unique passwords.
10. Guard your mail from theft: promptly remove mail from the mailbox; use a secured box for outgoing mail.
11. Sign debit and credit cards immediately after they arrive.
12. Have Direct Deposit.
13. Keep web browser patches up to date.
14. Use anti-virus software.
15. Use spyware prevention and detection software.
16. If you are in doubt as to whether or not an email is legitimate, do not respond to it.
17. If questionable email offers a link, do not click on the link, even if it looks genuine.
18. Do not respond to email solicitations asking for personal or sensitive information.

Important Contact Information

• Lee Bank - (413) 243-0117 or (800) 843-4100 or visit www.leebank.com.
• Federal Trade Commission (FTC) - (877) FTC-HELP or (877) 382-4357; TTY (866) 653-4261 or visit www.ftc.gov.
• Federal Trade Commission (FTC) Identity Theft Hotline - (877) ID-THEFT or visit www.consumer.gov/idtheft.
• Social Security Administration’s Fraud Hotline - (800) 269-0271 or visit www.ssa.gov/oig.
• Credit Reporting Bureau/Fraud Department
  
  • Experian - (888) EXPERIAN or (888) 397-3742