Mobile Banking FAQ

What are the different ways I can access my account?

Mobile Banking enables anyone with an online banking account to access their account information from a mobile device. There are three ways to access your accounts:

  • Send a text message using your mobile device
  • Use a mobile browser on your mobile device
  • Download an application to your mobile device

You can choose any or all of these options, depending on the capabilities of your mobile device.

What are the requirements?

To use the SMS text messaging service, your mobile device must send and receive text messages to and from a short code. Older mobile devices (flip phones) are capable of sending and receiving text messages, but are probably not compatible with Mobile Banking. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received. Message and data rates may apply.

To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. Message and data rates may apply. You access the Mobile Banking website using the link sent by SMS text message during the enrollment process.

To use the Mobile Banking downloadable application, your mobile device must have an operating system that supports application downloads and may require a data service plan. Message and data rates may apply. You download the Lee Bank Mobile Banking application using the link sent by SMS text message during the enrollment process or visit the online application store for your mobile device.

Is Mobile Banking secure?

Lee Bank Mobile Banking employs industry best practices with regards to security. It has been assessed against industry security criteria by a number of independent system security experts.

At a high level, Mobile Banking offers the following security safeguards:

  • Authentication – Mobile browser and application solution customers are authenticated for every interaction with any Mobile Banking component. Customers are authenticated by username and password or by utilizing existing login credentials for a single sign-on.
  • Encryption - 128 bit encryption is used for all transactions within Mobile Banking and between Mobile Banking.
  • Fraud – Mobile Banking incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience – Mobile Banking is protected against malicious attacks through software and server hardening measures.
  • Audit Ability – Mobile Banking provides full audit capabilities through event logs and event-based reporting.

Is my personal or financial information stored on my phone?

No. Mobile Banking does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

Which accounts can I access using Mobile Money?

You can access any account you have set up in online banking. You select which accounts you want to access using Mobile Banking during the enrollment process.

How current is the account and transaction information?

When you view your account balance, you see the current available balance. When you view the transaction history, you see the most recently posted transactions.

Can I add more than one mobile phone?

Yes. You can enroll several mobile devices for Mobile Banking. To add a new phone, complete or edit your Mobile Banking profile in your Online Banking Options.

What if my phone number changes?

If your mobile phone number changes, simply update your mobile phone number in your Mobile Banking profile in your Online Banking Options.

What if my phone is lost or stolen?

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in your Mobile Banking profile in your Online Banking Options.

Which mobile service carriers support Mobile Banking?

Participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile, U.S. Cellular, Verizon Wireless, MetroPCS.

I have a prepaid plan, can I use Mobile Banking?

Mobile Banking works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.

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