Important Security Update

We’re making a small update to how you sign in to Online Banking to help keep your account secure. Beginning May 1, challenge questions and picture authentication will be replaced with a one-time passcode (OTP) sent to your verified email address as part of our multi-factor authentication (MFA) process.

To avoid any sign-in interruptions, please take a moment to confirm that your email address is accurate and up to date.

Thank you for your help with this update. Keeping your contact information current helps ensure continued access to your account and a smooth sign-in experience.

What this means for you
• You will no longer use challenge questions or picture authentication when signing in
• A one-time sign-in code will be sent to your email instead
• You must have a valid, up-to-date email address on file to access Online Banking

What you need to do
Please confirm that your email address is accurate before May 1 to avoid any sign-in interruptions.

You can review your email address by signing into Online Banking and selecting “Profile,” or by calling us at (413) 243-0117 or (800) 843-4100.