Security is a priority at Lee Bank and we are committed to protecting the security and confidentiality of your information.
Information that you send us through our internet banking site is scrambled. This technology, called Secure Socket Layers (SSL), protects information you submit or receive through our site. We have also established user code and password controls to protect the information you submit or receive from our site.
A customer requesting access or entry to a Lee Bank system shall authenticate himself or herself by proving his or her identity using various means. Multifactor authentication (MFA) is an enhanced security solution which makes use of secondary customer validation levels in addition to a standard user ID and password. The use of multiple factors, as opposed to just one, delivers a higher level of authentication assurance for both the bank and the customer. Methods that depend on more than one factor are more difficult to compromise than single-factor methods.
MFA Device Security is a security solution that identifies each customer based on a username, password and the specific computer or device being used. This feature examines the customer's computer or device and registers it with the bank's electronic security system based on a number of characteristics, in the process creating a one-of-a-kind electronic fingerprint. This electronic fingerprint is verified each time the customer logs in. MFA Device Security prevents unauthorized, third party access to a customer account, even if the third-party possesses the customer's username and password. For customers who access their accounts from more than one device, supplemental authentication confirms the customer's identity by prompting for the answers to questions which they have previously supplied answers to. MFA Device Security assures Lee Bank that the customer is legitimately authorized to access our system, and further assures our customers that they are accessing accounts through Lee Bank's true website.
Fraudulent Web Sites
Be alert for copycat sites that use a name that is similar to that of a reputable business. Fraudulent sites attempt to lure you into clicking onto the copycat site and giving your personal information, including your account number and password. Always make sure you know whom you are dealing with over the Internet and verify the authenticity of each web site you visit.
Lee Bank makes use of firewalls to prevent unauthorized access to our data processing network and systems. A firewall is a security mechanism that regulates the data passing in and out of a computer network. A firewall is a commonly used, specialized device which acts as a technological barrier designed to prevent unauthorized or unwanted communications between sections of a computer network. Lee Bank recommends all users have a firewall in place to help protect their home network and devices.
Lee Bank is not responsible for the content of third party sites linked to or from this site, nor does it guarantee the products or services offered on third party sites. You should review the privacy statement of each website you visit before you provide personal or confidential information.
Lee Bank may collect and store information about your visit to this website. To collect this information, our web server may store a "cookie", which is a small text file, to your computer. Our website may use "cookies" in order to provide you with a better experience and make your repeated interaction with our services easier. "Cookies" used by Lee Bank will not collect personal information about you without your knowledge and permission, nor do we resell or distribute any site visitor data.
You can communicate with the bank through the use of electronic mail (email). You may not use email to initiate transactions on your account(s). Lee Bank will be deemed to have received your email on the business day following transmission. Lee Bank agrees to respond within a reasonable time. Any email sent to you by Lee Bank shall be considered received within (3) business days from the date sent, regardless of whether or not you review your email within that time.
You should not use email if you need to communicate with Lee Bank immediately. For example, if you need to report a lost or stolen Debit or ATM card, report an unauthorized transaction from one of your accounts, or stop payment on a check, call our toll-free number (800) 843-4100.
Email messages sent to the bank through the "Contact Us" page on this site are not secure. Therefore, you should not send confidential or sensitive information such as your account number, Debit or ATM card number, PIN, or Social Security number in your email communication with the bank. By sending confidential information to us via email on the "Contact Us" page, you accept the risk that a third party may intercept your information.
Lee Bank is now offering its customers the ability to send a secure email to the bank. Secure email is the best way to communicate with us and the only way to be sure your confidential information, such as account numbers and tax id numbers, are delivered safely. You can read more about communicating with Lee Bank via secure email.
Visitors to our site may elect to provide us with personal information via email or online registration forms. This information is used internally, as appropriate, to handle the sender's request. Such information is not disseminated or sold to other organizations.
Lee Bank Will Never Ask
Every day, thousands of people fall for fraudulent emails, texts, and calls from scammers pretending to be from their bank. The communication is designed to trick you into entering confidential information (like account numbers, passwords, PINs, or birthdays) into a fake website by clicking on a link, or to tell it to someone imitating your bank on the phone. If you receive an email, text, or phone call asking for: Your account number, username or password, Social Security Number, PINs, birthday, address, to fill out a form, download an attachment, or reveal any other information; end the call, delete the text, and trash the email. Lee Bank will never ask that.
Note: You may be asked to verify confidential information if you call Lee Bank, but never the other way around.
What to do if you receive a scam Email, Call, or Text
Email or Text
If you suspect that an email or text you receive is a phishing attempt:
- Take a deep breath. In most cases, it’s perfectly safe to open a scam email or text. Modern mail apps, like Gmail, detect and block any code or malware from running when you open an email. The key is not to click links, or download any attachments.
- Do not download any attachments in the message. Attachments may contain malware such as viruses, worms or spyware.
- Do not click links that appear in the message. Links in phishing messages direct you to fraudulent websites.
- Do not reply to the sender. Ignore any requests from the sender and do not call any phone numbers provided in the message.
- Report it. Help fight scammers by reporting them. Forward suspected phishing emails to the Anti-Phishing Working Group at [email protected]. If you got a phishing text message, forward it to SPAM (7726). Then, report the phishing attack to the FTC at ftc.gov/complaint.
If you receive a phone call that seems to be a phishing attempt:
- Hang up or end the call. Be aware that area codes can be misleading. If your Caller ID displays a local area code, this does not guarantee that the caller is local.
- Do not respond to the caller’s requests. Financial institutions and legitimate companies will never call you to request your personal information. Never give personal information to the incoming caller.
- If you feel you’ve been the victim of a scam, did provide personal or financial information, contact Lee Bank immediately at 413-243-0117. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate your bank and whether any personal or financial information was provided to the suspicious caller.
What to do if you fall for a scam Email, Call, or Text
- Contact Lee Bank and explain that someone may have stolen your identity.
- Request to close or freeze any accounts that may have been tampered with or fraudulently established.
- Make sure to change your online login credentials, passwords and PINs.
- Secure your email and other communication accounts
- Many people reuse passwords and your email or cell phone account may be compromised as well.
- Immediately change your accounts’ passwords and implement multi-factor authentication — a setting that prevents cybercriminals from accessing your accounts, even if they know your password — if you haven’t already done so.
- Check your credit reports and place a fraud alert on them
- Get a free copy of your credit report from annualcreditreport.com or call 877.322.8228.
- Review your credit report to make sure unauthorized accounts have not been opened in your name.
- Report any fraudulent accounts to the appropriate financial institutions.
- Place a fraud alert on your credit by contacting one of the three credit bureaus. That company must tell the other two.
- Experian: 888.397.3742 or experian.com
- TransUnion: 800.680.7289 or transunion.com
- Equifax: 888.766.0008 or equifax.com
System Requirements and Browsers
Security on the Internet begins with your browser. We recommend using a current a regularly-patched Operating System (i.e. Windows 10 or current MacOS). We also recommend a currently-supported and updated/patched internet browser such as Microsoft Edge, Chrome, or Firefox. Our Online Banking programs require a browser that supports at least 128-bit encryption.