Online Security

Security is a priority at Lee Bank and we are committed to protecting the security and confidentiality of your information.

Internet Security

Information that you send us through our internet banking site is scrambled. This technology, called Secure Socket Layers (SSL), protects information you submit or receive through our site. We have also established user code and password controls to protect the information you submit or receive from our site. 

Multifactor Authentication 

A customer requesting access or entry to a Lee Bank system shall authenticate himself or herself by proving his or her identity using various means. Multifactor authentication (MFA) is an enhanced security solution which makes use of secondary customer validation levels in addition to a standard user ID and password. The use of multiple factors, as opposed to just one, delivers a higher level of authentication assurance for both the bank and the customer. Methods that depend on more than one factor are more difficult to compromise than single-factor methods. 

MFA Device Security is a security solution that identifies each customer based on a username, password and the specific computer or device being used. This feature examines the customer's computer or device and registers it with the bank's electronic security system based on a number of characteristics, in the process creating a one-of-a-kind electronic fingerprint. This electronic fingerprint is verified each time the customer logs in. MFA Device Security prevents unauthorized, third party access to a customer account, even if the third-party possesses the customer's username and password. For customers who access their accounts from more than one device, supplemental authentication confirms the customer's identity by prompting for the answers to questions which they have previously supplied answers to. MFA Device Security assures Lee Bank that the customer is legitimately authorized to access our system, and further assures our customers that they are accessing accounts through Lee Bank's true website. 

Fraudulent Web Sites 

Be alert for copycat sites that use a name that is similar to that of a reputable business. Fraudulent sites attempt to lure you into clicking onto the copycat site and giving your personal information, including your account number and password. Always make sure you know whom you are dealing with over the Internet and verify the authenticity of each web site you visit.

Firewalls 

Lee Bank makes use of firewalls to prevent unauthorized access to our data processing network and systems. A firewall is a security mechanism that regulates the data passing in and out of a computer network. A firewall is a commonly used, specialized device which acts as a technological barrier designed to prevent unauthorized or unwanted communications between sections of a computer network.  Lee Bank recommends all users have a firewall in place to help protect their home network and devices.

Links

Lee Bank is not responsible for the content of third party sites linked to or from this site, nor does it guarantee the products or services offered on third party sites. You should review the privacy statement of each website you visit before you provide personal or confidential information. 

Cookies 

Lee Bank may collect and store information about your visit to this website. To collect this information, our web server may store a "cookie", which is a small text file, to your computer. Our website may use "cookies" in order to provide you with a better experience and make your repeated interaction with our services easier. "Cookies" used by Lee Bank will not collect personal information about you without your knowledge and permission, nor do we resell or distribute any site visitor data.

Electronic Mail

You can communicate with the bank through the use of electronic mail (email). You may not use email to initiate transactions on your account(s). Lee Bank will be deemed to have received your email on the business day following transmission. Lee Bank agrees to respond within a reasonable time. Any email sent to you by Lee Bank shall be considered received within (3) business days from the date sent, regardless of whether or not you review your email within that time.

You should not use email if you need to communicate with Lee Bank immediately. For example, if you need to report a lost or stolen Debit or ATM card, report an unauthorized transaction from one of your accounts, or stop payment on a check, call our toll-free number (800) 843-4100.

Email messages sent to the bank through the "Contact Us" page on this site are not secure. Therefore, you should not send confidential or sensitive information such as your account number, Debit or ATM card number, PIN, or Social Security number in your email communication with the bank. By sending confidential information to us via email on the "Contact Us" page, you accept the risk that a third party may intercept your information.

Lee Bank is now offering its customers the ability to send a secure email to the bank. Secure email is the best way to communicate with us and the only way to be sure your confidential information, such as account numbers and tax id numbers, are delivered safely. You can read more about communicating with Lee Bank via secure email. 

Visitors to our site may elect to provide us with personal information via email or online registration forms. This information is used internally, as appropriate, to handle the sender's request. Such information is not disseminated or sold to other organizations.

Lee Bank Will Never Ask

Every day, thousands of people fall for fraudulent emails, texts, and calls from scammers pretending to be from their bank. The communication is designed to trick you into entering confidential information (like account numbers, passwords, PINs, or birthdays) into a fake website by clicking on a link, or to tell it to someone imitating your bank on the phone.  If you receive an email, text, or phone call asking for:  Your account number, username or password, Social Security Number, PINs, birthday, address, to fill out a form, download an attachment, or reveal any other information; end the call, delete the text, and trash the email.  Lee Bank will never ask that. 

Note: You may be asked to verify confidential information if you call Lee Bank, but never the other way around.

What To Do About Scam Emails, Calls, or Texts 

If you suspect a phishing email or text 

  • Don’t click links or open attachments. 
  • Don’t reply to the sender and don’t call phone numbers in the message. 
  • Report it: 
    • Forward phishing emails to [email protected] (Anti Phishing Working Group). 
    • Forward scam texts to 7726 (which spells SPAM) to report them to your wireless carrier. 
    • File a report at ReportFraud.ftc.gov. 
  • If you clicked a link or entered credentials, change your Lee Bank and email passwords immediately and enable MFA where available. 

If you receive a suspicious phone call 

  • Hang up. Caller ID can be spoofed. 
  • Don’t share personal or banking information with an unexpected caller. 
  • If you think the call could have been legitimate, dial Lee Bank directly using the number on our website or your statement: (413) 243 0117. 

If you responded to a scam or shared information 

  1. Contact Lee Bank immediately at (413) 243 0117 so we can help secure your accounts. 
  2. Change passwords/PINs for your bank and email accounts and turn on MFA. 
  3. Consider a fraud alert or credit freeze with the credit bureaus. 
  4. Fraud alert (free): notifies lenders to verify your identity before opening new credit. 
  5. Credit freeze (free): blocks new credit from being opened in your name until you lift the freeze. 
  6. Monitor your credit reports regularly. You can get free weekly credit reports from Equifax, Experian, and TransUnion at AnnualCreditReport.com. 
  7. Report identity theft at IdentityTheft.gov (you’ll receive a personalized recovery plan). 

Credit bureau contacts (for fraud alerts/freezes): 

Mobile Security: 12 Tips to Protect Your Device 

  1. Use your phone’s screen lock (PIN, passcode, or biometric). 
  2. Log out after mobile banking sessions. 
  3. Install reputable mobile security/anti malware software. 
  4. Keep your OS and apps updated. 
  5. Download apps only from official stores; review requested permissions. 
  6. Don’t store sensitive data (like SSNs or passwords) in notes or photos. 
  7. Tell us right away if you change your phone number or lose your device. 
  8. Beware of shoulder surfers in public. 
  9. Wipe your device before you donate, sell, or trade it (use the manufacturer’s method; enable remote wipe when available). 
  10. Watch for mobile phishing—don’t open links or attachments from unknown senders. 
  11. Avoid banking on public Wi Fi; use your mobile network or a trusted VPN. 
  12. Report suspected fraud to Lee Bank immediately. 

Identity Theft Protection 

Identity theft is a serious crime that can disrupt your finances, credit history, and reputation. Here are steps to help protect yourself: 

  • Shred sensitive documents before disposal. 
  • Use strong, unique passwords and change them regularly. 
  • Monitor your bank accounts and credit reports for suspicious activity. 
  • Be cautious about sharing personal information on social media. 
  • Report identity theft at IdentityTheft.gov and consider filing a police report. 

Business Customer Security 

Business accounts are not automatically covered by consumer fraud protections. We recommend: 

  • Use dual authorization for ACH and wire transfers. 
  • Designate a dedicated computer for business banking. 
  • Regularly reconcile accounts and monitor for unauthorized activity. 
  • Ask us about Positive Pay and other fraud prevention tools. 

Helpful Resources 

System & Browser Recommendations 

For the best security and compatibility, use a currently supported operating system (e.g., Windows 11 or the latest macOS/iOS/Android) and a current, up to date browser (Microsoft Edge, Chrome, Firefox, or Safari). Ensure automatic updates are enabled. Online Banking requires a modern, standards-based browser with strong encryption.